We stand behind our products, and we want you to feel secure knowing that we'll work with you to resolve any issues. This is why we offer a 12-month Warranty on VariDesk® and Vari® products purchased in NZ, after March 2, 2018.
A limited, non-transferable warranty covers all VariDesk® and Vari® products against defects in material or workmanship that affect your ability to operate the product as intended, and that appear due to normal use during the applicable warranty period.
This warranty does not cover product failures due to any of the following:
- misuse or abuse
- changes in surface finish, including colour-fastness or matching of colours, woodgrains, or textures
- normal wear and tear
- dye transfers caused by external contaminants
- modifications made by the user
- failure to install or maintain the products in accordance with product instructions and warnings
- damage or marking of surfaces caused by sharp or foreign objects
- pilling of textiles
This is the only express warranty offered on VariDesk® and Vari® products. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.
If any defect covered by this warranty is discovered, we will repair or, at our option, replace any such defective product. If we ask, you must return the defective product to us. For warranty claims made during the first year after purchase, we will pay shipping costs for the returned product and for the replacement product.
Our simplified product design means every part serves an integral purpose. Therefore, to ensure your product maintains our superior quality standards, in most cases, we entirely replace defective products, rather than issuing replacement parts. Note: In an effort to control quality, we don't keep an inventory of discontinued items, but we will replace defective products that have been discontinued with similar products.